Refund Policy

When you get a refund

• We cannot fulfil your paid order, for example because an item is unavailable
• Your item arrives defective, damaged or different from what you ordered, and you tell us within 7 days of delivery or pickup
• Your parcel is confirmed lost by the courier and cannot be replaced
• You cancel before we have started preparing or dispatching your order

Full refunds only

We do not issue part refunds of an order. If an order qualifies, the whole order amount is refunded; if it does not, no refund is due. For a defective or wrong item we may first offer a free replacement, which you may decline in favour of a full refund.

How refunds are paid

Email hello@uncart.dev with your order number and, for a defective or wrong item, clear photos. Once approved, we pay the refund through CHIP to your original payment method or by bank transfer to a Malaysian bank account you provide, then record it on your order. Bank processing times vary.

When a refund is not available

• Change of mind after we have started preparing a made-to-order item or have dispatched or handed over your order
• A failed delivery caused by an incorrect address or phone number given at checkout
• An order not collected after we have tried to contact you; please talk to us first